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ENS Client Satisfaction Survey 2015
Catherine Lawrence - Head of Contract Care and Compliance
Tuesday, 01 March 2016

We conducted our annual client satisfaction survey in December 2015. This survey was sent to all of our clients who utilise our health and social care temporary workforce solutions, both on a contractual and ad-hoc basis. A big thank you to all of our clients who gave us such valuable feedback.

The headline result, which we are very proud of, is that 95% of clients who responded said that they were happy overall with the service ENS provides them.

Also, 95% of respondents are happy with the performance of the ENS agency workers supplied to them.

We were very pleased to see that our Bookings, Training and Accounts teams all scored a perfect 100% for being polite and courteous. We strive to provide excellent customer service and this result shows us that we are doing just that!

Those areas that were highlighted to us as open to improvement included communicating worker lateness, workers not always carrying their identity badges and some additional training suggestions. All comments and individual client issues have been dealt with by the appropriate ENS teams, and the actions feed into the continuous improvement cycle of our Quality Management System.

Catherine Lawrence
Head of Contract Care and Compliance

 

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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.

Graeme

A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)

RD

Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.

NA

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