Another Successful CQC Inspection

On 5 February 2014 the Care Quality Commission carried out an unannounced inspection.  This inspection is to check that essential standards of quality and safety are being met by ENS.

The CQC looked at the personal care or treatment records of people who use the service, checked how people are cared for at each stage of their treatment and care and talked with carers and / or family members. They also talked with staff and reviewed information given to them by ENS.

We found evidence that the provider sought to obtain documented consent from any
person who used the service. We saw that where a person did not have the capacity to
consent to care and support, their appropriate next of kin or power of attorney was then
involved. This meant that the provider acted in accordance with legal requirements.

Staff had access to detailed care records to ensure that they provided any person using
the service with safe, appropriate, individual care and support. A relative who we spoke
with told us that the care their relative received was, "Very good."

We saw that there was effective staff training in place to make sure that any person who
used the service received safe care and support from suitable, skilled, and knowledgeable
staff. We found evidence which demonstrated to us that staff were supervised on a regular
basis and had appraisals once a year.

The provider demonstrated to us that they had quality assurance procedures in place to
monitor the quality of the service delivered to ensure that any person using the service
consistently received safe care and support.

A relative of a person using the service who we spoke with had positive comments about
the standard of care and support provided to their family member. They told us that,
"There has very rarely been a hiccup. Communication (with the provider) is good, (I) am
always informed."

The inspection checks that the essential standards of quality and safety are being met for the following criteria.

• Consent to Care and Treatment
• Care and welfare of people who use services
• Supporting Workers
• Assessing and monitoring the quality of service provision.